UK Refund Rule Changes - 1st April (Production)

Scheduled Maintenance Report for SilverRail

Completed

The scheduled maintenance has been completed.

Posted Apr 01, 2026 - 00:40 UTC

Scheduled

Dear Partner,

Following our previous message, and the changes being successfully deployed and tested in our CTE Next environment, we will now be updating the rules in Production on April 1st @ 00:10

As a reminder, details of the changes in the industry are available at https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/refunds-change/

If you have any questions or observe any issues following the changes, please raise a JIRA

Thanks,

SilverRail Service Ops

Posted Mar 27, 2026 - 12:06 UTC

This scheduled maintenance affected: Production - SilverCore (RDG).