All Systems Operational

About This Site

Welcome to the SilverRail Status Page, your one stop shop for key notifications on SilverCore, Search, Sweden and SilverAgent. This page will provide information and updates on Scheduled Maintenance for all SilverRail services.

Our Release Schedule can be accessed at any time here - https://docs.silverrailtech.com/docs/silvercore-schedule

Our Documentation Portal can be accessed at any time here - https://docs.silverrailtech.com

Any suggestions for improvements to this page can be submitted to SilverRail Service Ops at SilverRail Support silverrail.support@silverrailtech.com

All times listed on this site are in UTC unless otherwise noted.

Uptime over the past 90 days. View historical uptime.
Production - SilverCore Operational
SilverCore Operational
Renfe Operational
AMTRAK Operational
SNCF Operational
RDG Operational
VIA Operational
Sweden Operational
Production - Search Operational
CCJP Operational
TCS File Operational
SilverRail Journey Planner Operational
IPTIS Operational
Bulletins Operational
Production - Sweden Operational
Linkonline Operational
International Content (HERMES) Operational
API Operational
SE Production Release Operational
EURail - Renfe Operational
Test - Sweden Operational
A Environment Operational
R Environment Operational
SilverAgent Operational
SilverAgent Operational
Campaigns Operational
Published Data Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2026

No incidents reported today.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Planned RARS Production Maintenance
Completed - Dear Partner,

This maintenance was completed as scheduled.

Thanks,

SilverRail Service Ops
Oct 19, 11:46 UTC
Scheduled - Dear Partner,

We have been made aware of planned RARS Maintenance which is due to take place on 19th October between 2am and 4am BST. During this time, it is expected that ALL calls out to the Reservations Service will fail. This maintenance upgrades critical security infrastructure and is essential for the continued performance and availability of the Reservations Service.

We will provide further updates if we become aware of any changes to the date or time of this maintenance, else we will send the next notification on the morning of 19th October, following successful completion.

Thanks,

SilverRail Service Ops
Oct 12, 16:43 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Production Incident - Renfe - Shopping & Booking Failures
Resolved - This incident has been resolved.
Oct 14, 18:38 UTC
Monitoring - Dear Partner,

Renfe have advised that the issue is now resolved, and we will continue to monitor for any further failures.

Thanks,

SilverRail Service Ops
Oct 14, 07:08 UTC
Investigating - Dear Partner,

Renfe have informed us that they are managing a high priority incident on their end. The current impact is an increase in errors across the Shopping & Booking flow.

We will provide further updates as soon as we have more information from Renfe.

Thanks,

SilverRail Service Ops
Oct 14, 06:55 UTC
Ongoing Production Issue - Increased VR Response Times
Resolved - This incident has been resolved.
Oct 14, 06:53 UTC
Update - Dear Partner,

Please see below updates regarding this incident:

EN:
We have been informed by VR and Samtrafiken that previous disruptions at VR have now been resolved, and bookings containing VR trains should be working as normal again.

SE:
Vi har blivit informerade från VR och Samtrafiken att tidigare störningar hos VR nu är åtgärdade och bokningar innehållande VR tåg ska fungera som vanligt igen.

Thanks,
SilverRail - Service Ops
May 26, 10:56 UTC
Update - Dear Partner,

Please see below updates regarding this incident:

Update for API users:
Until VR or Samtrafiken have a solution in place, we recommend the
following:
Try to perform a new search to retrieve the prices. This may need to be repeated several times before the prices appear.
We will ensure to update you as soon as we get updates from VR or Samtrafiken.

Update for LinkOnline (SE):
VR har meddelat oss at de tror sig ha hittat en lösning på problemet och att
Samtrafiken och VR verifierar denna ändring i test just nu.
Tills dess att VR och/eller Samtrafiken, har en lösning på plats rekommenderar
vi följande:
Om ni inte får upp några priser i Linkonline, välj den avgång ni vill boka, då
ska prisgrupperna visas. Om fortfarande inga prisgrupper visas, gör en ny
sökning för att hämta priserna. Detta kan behöva upprepas flera gånger innan
priserna visas.
För andra applikationer, utanför SilverRails kontroll, rekommenderar vi att ni
kontaktar respektive applikationsutvecklares support för vägledning.
För API-användare:
Tills VR eller Samtrafiken har en lösning på plats rekommenderar vi följande:
Försök att genomföra en ny sökning för att hämta priserna. Detta kan behöva
upprepas flera gånger innan priserna visas.
Vi kommer att uppdatera er när vi har mer information från VR eller
Samtrafiken.

Update for LinkOnline (EN):
VR has informed us that they believe they have found a solution to the issue,
and that Samtrafiken and VR are currently verifying this change in test.
Until VR or Samtrafiken have a solution in place, we recommend the
following:
If you do not see any prices in Linkonline, select the departure you wish to
book; the price groups should then be displayed. If no price groups are still
shown, perform a new search to retrieve the prices. This may need to be
repeated several times before the prices appear.
For other applications outside SilverRail’s control, we recommend that you
contact the respective application support for guidance.

Thanks,
SilverRail Service Ops
Apr 17, 16:46 UTC
Update - We are continuing to investigate this issue.
Mar 24, 23:55 UTC
Investigating - Dear Partner,

We are currently experiencing an ongoing issue in Production where requests containing CompanyCustomerId for the VR carrier are timing out when booking via NDS. We have raised a high-priority incident to investigate this with the carrier.

The issue has become more prominent since last week, particularly as from 16th March 2026, all bookings are being routed via NDS.

We will keep you updated as soon as we receive further feedback.

Note: While the timetable search in Linkonline may not return prices (due to timeouts from VR), if a user selects a specific departure, a subsequent call is made to fetch prices. In some cases, VR does respond with prices in this step. As a temporary workaround, please proceed by selecting a specific departure to retrieve pricing while we continue coordinating with the carrier to resolve the issue.

Thanks,

SilverRail Service Ops
Mar 23, 21:54 UTC

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

SilverCore Monthly Production Maintenance
Completed - The maintenance window is now complete

The Release Schedule can be found at https://docs.silverrailtech.com/docs/silvercore-schedule

The Release Notes & Schema for this release can be found at https://docs.silverrailtech.com/docs/2-338
Oct 7, 01:00 UTC
In progress - The maintenance window will begin in 5 mins

The Release Schedule can be found at https://docs.silverrailtech.com/docs/silvercore-schedule

The Release Notes & Schema for this release can be found at https://docs.silverrailtech.com/docs/2-338
Oct 6, 23:55 UTC
Scheduled - This is a reminder about our upcoming regularly scheduled Production deployment.

When: Wednesday, October 7th 00:01 - 01:01 UTC

Impact: Production environment will be down for up to 1 hour starting at 00:01 UTC

The Release Schedule can be found at https://docs.silverrailtech.com/docs/silvercore-schedule

The Release Notes & Schema for this release can be found at https://docs.silverrailtech.com/docs/2-338

Please review the release notes and verify that your general Shopping and Booking flows work with the latest schema.
Sep 30, 09:27 UTC
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