Update - Dear Partner,
Please see below updates regarding this incident:
EN:
We have been informed by VR and Samtrafiken that previous disruptions at VR have now been resolved, and bookings containing VR trains should be working as normal again.
SE:
Vi har blivit informerade från VR och Samtrafiken att tidigare störningar hos VR nu är åtgärdade och bokningar innehållande VR tåg ska fungera som vanligt igen.
Thanks,
SilverRail - Service Ops
May 26, 2026 - 10:56 UTC
Please see below updates regarding this incident:
EN:
We have been informed by VR and Samtrafiken that previous disruptions at VR have now been resolved, and bookings containing VR trains should be working as normal again.
SE:
Vi har blivit informerade från VR och Samtrafiken att tidigare störningar hos VR nu är åtgärdade och bokningar innehållande VR tåg ska fungera som vanligt igen.
Thanks,
SilverRail - Service Ops
May 26, 2026 - 10:56 UTC
Update - Dear Partner,
Please see below updates regarding this incident:
Update for API users:
Until VR or Samtrafiken have a solution in place, we recommend the
following:
Try to perform a new search to retrieve the prices. This may need to be repeated several times before the prices appear.
We will ensure to update you as soon as we get updates from VR or Samtrafiken.
Update for LinkOnline (SE):
VR har meddelat oss at de tror sig ha hittat en lösning på problemet och att
Samtrafiken och VR verifierar denna ändring i test just nu.
Tills dess att VR och/eller Samtrafiken, har en lösning på plats rekommenderar
vi följande:
Om ni inte får upp några priser i Linkonline, välj den avgång ni vill boka, då
ska prisgrupperna visas. Om fortfarande inga prisgrupper visas, gör en ny
sökning för att hämta priserna. Detta kan behöva upprepas flera gånger innan
priserna visas.
För andra applikationer, utanför SilverRails kontroll, rekommenderar vi att ni
kontaktar respektive applikationsutvecklares support för vägledning.
För API-användare:
Tills VR eller Samtrafiken har en lösning på plats rekommenderar vi följande:
Försök att genomföra en ny sökning för att hämta priserna. Detta kan behöva
upprepas flera gånger innan priserna visas.
Vi kommer att uppdatera er när vi har mer information från VR eller
Samtrafiken.
Update for LinkOnline (EN):
VR has informed us that they believe they have found a solution to the issue,
and that Samtrafiken and VR are currently verifying this change in test.
Until VR or Samtrafiken have a solution in place, we recommend the
following:
If you do not see any prices in Linkonline, select the departure you wish to
book; the price groups should then be displayed. If no price groups are still
shown, perform a new search to retrieve the prices. This may need to be
repeated several times before the prices appear.
For other applications outside SilverRail’s control, we recommend that you
contact the respective application support for guidance.
Thanks,
SilverRail Service Ops
Apr 17, 2026 - 16:46 UTC
Please see below updates regarding this incident:
Update for API users:
Until VR or Samtrafiken have a solution in place, we recommend the
following:
Try to perform a new search to retrieve the prices. This may need to be repeated several times before the prices appear.
We will ensure to update you as soon as we get updates from VR or Samtrafiken.
Update for LinkOnline (SE):
VR har meddelat oss at de tror sig ha hittat en lösning på problemet och att
Samtrafiken och VR verifierar denna ändring i test just nu.
Tills dess att VR och/eller Samtrafiken, har en lösning på plats rekommenderar
vi följande:
Om ni inte får upp några priser i Linkonline, välj den avgång ni vill boka, då
ska prisgrupperna visas. Om fortfarande inga prisgrupper visas, gör en ny
sökning för att hämta priserna. Detta kan behöva upprepas flera gånger innan
priserna visas.
För andra applikationer, utanför SilverRails kontroll, rekommenderar vi att ni
kontaktar respektive applikationsutvecklares support för vägledning.
För API-användare:
Tills VR eller Samtrafiken har en lösning på plats rekommenderar vi följande:
Försök att genomföra en ny sökning för att hämta priserna. Detta kan behöva
upprepas flera gånger innan priserna visas.
Vi kommer att uppdatera er när vi har mer information från VR eller
Samtrafiken.
Update for LinkOnline (EN):
VR has informed us that they believe they have found a solution to the issue,
and that Samtrafiken and VR are currently verifying this change in test.
Until VR or Samtrafiken have a solution in place, we recommend the
following:
If you do not see any prices in Linkonline, select the departure you wish to
book; the price groups should then be displayed. If no price groups are still
shown, perform a new search to retrieve the prices. This may need to be
repeated several times before the prices appear.
For other applications outside SilverRail’s control, we recommend that you
contact the respective application support for guidance.
Thanks,
SilverRail Service Ops
Apr 17, 2026 - 16:46 UTC
Update - We are continuing to investigate this issue.
Mar 24, 2026 - 23:55 UTC
Mar 24, 2026 - 23:55 UTC
Investigating - Dear Partner,
We are currently experiencing an ongoing issue in Production where requests containing CompanyCustomerId for the VR carrier are timing out when booking via NDS. We have raised a high-priority incident to investigate this with the carrier.
The issue has become more prominent since last week, particularly as from 16th March 2026, all bookings are being routed via NDS.
We will keep you updated as soon as we receive further feedback.
Note: While the timetable search in Linkonline may not return prices (due to timeouts from VR), if a user selects a specific departure, a subsequent call is made to fetch prices. In some cases, VR does respond with prices in this step. As a temporary workaround, please proceed by selecting a specific departure to retrieve pricing while we continue coordinating with the carrier to resolve the issue.
Thanks,
SilverRail Service Ops
Mar 23, 2026 - 21:54 UTC
We are currently experiencing an ongoing issue in Production where requests containing CompanyCustomerId for the VR carrier are timing out when booking via NDS. We have raised a high-priority incident to investigate this with the carrier.
The issue has become more prominent since last week, particularly as from 16th March 2026, all bookings are being routed via NDS.
We will keep you updated as soon as we receive further feedback.
Note: While the timetable search in Linkonline may not return prices (due to timeouts from VR), if a user selects a specific departure, a subsequent call is made to fetch prices. In some cases, VR does respond with prices in this step. As a temporary workaround, please proceed by selecting a specific departure to retrieve pricing while we continue coordinating with the carrier to resolve the issue.
Thanks,
SilverRail Service Ops
Mar 23, 2026 - 21:54 UTC
About This Site
Welcome to the SilverRail Status Page, your one stop shop for key notifications on SilverCore, Search, Sweden and SilverAgent. This page will provide information and updates on Scheduled Maintenance for all SilverRail services.
Our Release Schedule can be accessed at any time here - https://docs.silverrailtech.com/docs/silvercore-schedule
Our Documentation Portal can be accessed at any time here - https://docs.silverrailtech.com
Any suggestions for improvements to this page can be submitted to SilverRail Service Ops at SilverRail Support silverrail.support@silverrailtech.com
All times listed on this site are in UTC unless otherwise noted.
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Scheduled Maintenance
Upcoming change restriction period from 29 June to 10 August 2026. Jun 29, 2026 00:00-00:01 UTC
EN:
We are writing to inform you about the system change restriction period
summer 2026
SilverRail will enter a system change restriction period from 29 June to 10
August 2026. During this window, no non-critical changes will be deployed to
production environments. This measure is in place to protect platform
stability and minimize risk to live services over the summer.
Emergency fixes for high priority production incidents are exempt from the
restriction and will continue to be handled promptly.
Our support team will be operating with reduced capacity during the summer
holiday period. Response times for non-critical queries may be longer than
usual during this time.
We appreciate your understanding and look forward to continuing to support
you.
SE:
Vi skriver för att informera er om att SilverRail har restriktioner kring
systemförändringar under sommaren 2026.
Från den 29 juni till den 10 augusti 2026 har SilverRail en period då vi är
mycket restriktiva med systemförändringar. Under denna period kommer inga
icke-kritiska förändringar att driftsättas i produktionsmiljöer. Åtgärden syftar
till att säkerställa plattformsstabilitet och minimera risker för störningar i
aktiva tjänster under sommaren.
Akuta åtgärder för högprioriterade produktionsincidenter omfattas inte av
restriktionen och kommer fortsatt att hanteras skyndsamt.
Vårt supportteam kommer att ha reducerad bemanning under
semesterperioden. Svarstiderna för icke-kritiska ärenden kan därför bli längre
än vanligt.
Vi uppskattar er förståelse och ser fram emot att fortsätta stötta er.
Thanks,
SilverRail Service Ops
Posted on Jun 25, 2026 - 14:14 UTC
We are writing to inform you about the system change restriction period
summer 2026
SilverRail will enter a system change restriction period from 29 June to 10
August 2026. During this window, no non-critical changes will be deployed to
production environments. This measure is in place to protect platform
stability and minimize risk to live services over the summer.
Emergency fixes for high priority production incidents are exempt from the
restriction and will continue to be handled promptly.
Our support team will be operating with reduced capacity during the summer
holiday period. Response times for non-critical queries may be longer than
usual during this time.
We appreciate your understanding and look forward to continuing to support
you.
SE:
Vi skriver för att informera er om att SilverRail har restriktioner kring
systemförändringar under sommaren 2026.
Från den 29 juni till den 10 augusti 2026 har SilverRail en period då vi är
mycket restriktiva med systemförändringar. Under denna period kommer inga
icke-kritiska förändringar att driftsättas i produktionsmiljöer. Åtgärden syftar
till att säkerställa plattformsstabilitet och minimera risker för störningar i
aktiva tjänster under sommaren.
Akuta åtgärder för högprioriterade produktionsincidenter omfattas inte av
restriktionen och kommer fortsatt att hanteras skyndsamt.
Vårt supportteam kommer att ha reducerad bemanning under
semesterperioden. Svarstiderna för icke-kritiska ärenden kan därför bli längre
än vanligt.
Vi uppskattar er förståelse och ser fram emot att fortsätta stötta er.
Thanks,
SilverRail Service Ops
Posted on Jun 25, 2026 - 14:14 UTC