Production Incident - Renfe - Shopping & Booking Failures

Incident Report for SilverRail

Resolved

This incident has been resolved.

Posted Oct 14, 2026 - 18:38 UTC

Monitoring

Dear Partner,

Renfe have advised that the issue is now resolved, and we will continue to monitor for any further failures.

Thanks,

SilverRail Service Ops

Posted Oct 14, 2026 - 07:08 UTC

Investigating

Dear Partner,

Renfe have informed us that they are managing a high priority incident on their end. The current impact is an increase in errors across the Shopping & Booking flow.

We will provide further updates as soon as we have more information from Renfe.

Thanks,

SilverRail Service Ops

Posted Oct 14, 2026 - 06:55 UTC

This incident affected: Production - SilverCore (Renfe).