We are currently experiencing an ongoing issue in Production where requests containing CompanyCustomerId for the VR carrier are timing out when booking via NDS. We have raised a high-priority incident to investigate this with the carrier.
The issue has become more prominent since last week, particularly as from 16th March 2026, all bookings are being routed via NDS.
We will keep you updated as soon as we receive further feedback.
Note: While the timetable search in Linkonline may not return prices (due to timeouts from VR), if a user selects a specific departure, a subsequent call is made to fetch prices. In some cases, VR does respond with prices in this step. As a temporary workaround, please proceed by selecting a specific departure to retrieve pricing while we continue coordinating with the carrier to resolve the issue.
Thanks,
SilverRail Service Ops
Posted Mar 23, 2026 - 21:54 UTC
This incident affects: Production - Sweden (Linkonline, International Content (HERMES), API).