SE Production Incident - PrivateCustomer v3 API.
Update - Dear Partner,

We would like to confirm that we are continuing to actively investigate this issue today. Please be assured that this remains a high-priority matter, and our teams are working to remediate the issue as soon as possible.

We will share further updates as soon as more information becomes available.

Thank you for your continued patience and understanding.

Kind regards,
SilverRail Service Ops
Apr 02, 2026 - 08:19 UTC
Update - Dear Partner,

Following our previous communication, we would like to confirm that the issues identified with the PrivateCustomer v3 API are still under active investigation by our team.

We will share a further update as soon as possible regarding timelines and expected resolution.

Thank you for your continued patience and understanding.

Kind regards,
SilverRail Service Ops
Apr 01, 2026 - 14:44 UTC
Investigating - Dear Partner,

The release has been performed; however, some issues have been identified with the PrivateCustomer v3 API. These issues are currently being investigated and addressed by the team.

We will provide a further update once we have a clearer timeline/updates for when the new API version is expected to function.

Thank you for your patience and understanding.

Kind regards,
SilverRail Service Ops
Apr 01, 2026 - 06:43 UTC
Ongoing Production Issue - Increased VR Response Times
Update - We are continuing to investigate this issue.
Mar 24, 2026 - 23:55 UTC
Investigating - Dear Partner,

We are currently experiencing an ongoing issue in Production where requests containing CompanyCustomerId for the VR carrier are timing out when booking via NDS. We have raised a high-priority incident to investigate this with the carrier.

The issue has become more prominent since last week, particularly as from 16th March 2026, all bookings are being routed via NDS.

We will keep you updated as soon as we receive further feedback.

Note: While the timetable search in Linkonline may not return prices (due to timeouts from VR), if a user selects a specific departure, a subsequent call is made to fetch prices. In some cases, VR does respond with prices in this step. As a temporary workaround, please proceed by selecting a specific departure to retrieve pricing while we continue coordinating with the carrier to resolve the issue.

Thanks,

SilverRail Service Ops
Mar 23, 2026 - 21:54 UTC

About This Site

Welcome to the SilverRail Status Page, your one stop shop for key notifications on SilverCore, Search, Sweden and SilverAgent. This page will provide information and updates on Scheduled Maintenance for all SilverRail services.

Our Release Schedule can be accessed at any time here - https://docs.silverrailtech.com/docs/silvercore-schedule

Our Documentation Portal can be accessed at any time here - https://docs.silverrailtech.com

Any suggestions for improvements to this page can be submitted to SilverRail Service Ops at SilverRail Support silverrail.support@silverrailtech.com

All times listed on this site are in UTC unless otherwise noted.

Uptime over the past 90 days. View historical uptime.
Production - SilverCore Operational
90 days ago
99.89 % uptime
Today
SilverCore Operational
90 days ago
100.0 % uptime
Today
Renfe Operational
90 days ago
99.79 % uptime
Today
AMTRAK Operational
SNCF Operational
RDG Operational
VIA Operational
Sweden Operational
Production - Search Operational
90 days ago
100.0 % uptime
Today
CCJP Operational
IPTIS - LNER Operational
TCS File Operational
IPTIS - Evolvi Operational
90 days ago
100.0 % uptime
Today
IPTIS - Cubic Operational
90 days ago
100.0 % uptime
Today
IPTIS - OnTrack Operational
90 days ago
100.0 % uptime
Today
IPTIS - TTK Operational
90 days ago
100.0 % uptime
Today
SilverRail Journey Planner Operational
IPTIS Operational
Production - Sweden Degraded Performance
90 days ago
100.0 % uptime
Today
Linkonline Degraded Performance
90 days ago
100.0 % uptime
Today
International Content (HERMES) Degraded Performance
API Degraded Performance
SE Production Release Operational
90 days ago
100.0 % uptime
Today
EURail - Renfe Operational
90 days ago
100.0 % uptime
Today
Test - Sweden Operational
A Environment Operational
R Environment Operational
SilverAgent Operational
90 days ago
100.0 % uptime
Today
SilverAgent Operational
Campaigns Operational
90 days ago
100.0 % uptime
Today
Internal Components Operational
90 days ago
100.0 % uptime
Today
JIRA Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
Published Data Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2026

No incidents reported today.

Apr 2, 2026

Unresolved incident: SE Production Incident - PrivateCustomer v3 API..

Apr 1, 2026
SE - Production - Maintenance - April 1st 05:00-07:00 CET
Completed - The maintenance window is complete per 07:00 CET.
Apr 1, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 UTC
Scheduled - Dear Customer,

Planned maintenance will be carried out on April 1st 05:00-07:00 CET

During this window, you may experience some temporary service disruption.

For full details on this release, please refer to the “Release Notes API March 2026_R1.3.0” shared previously.

If you have any questions, please don’t hesitate to get in touch by raising a JIRA ticket.

Thanks,
SilverRail Service Ops
Mar 27, 14:56 UTC
UK Refund Rule Changes - 1st April (Production)
Completed - The scheduled maintenance has been completed.
Apr 1, 00:40 UTC
Scheduled - Dear Partner,

Following our previous message, and the changes being successfully deployed and tested in our CTE Next environment, we will now be updating the rules in Production on April 1st @ 00:10

As a reminder, details of the changes in the industry are available at https://www.nationalrail.co.uk/help-and-assistance/compensation-and-refunds/refunds-change/

If you have any questions or observe any issues following the changes, please raise a JIRA

Thanks,

SilverRail Service Ops
Mar 27, 12:06 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Production Issue - Amtrak - Payment Failures
Resolved - Dear Partner,

Following a period of stability during which no further failures have been observed, we now consider this issue to be resolved.

Thanks,

SilverRail Service Ops
Mar 26, 13:16 UTC
Monitoring - Dear Partner,

Amtrak have confirmed that there was a Severity 1 incident on their payment service, starting at around 03:00EDT. The low volumes of traffic at this time meant that we were not alerted to the issue until later in the day.

Amtrak have also advised that the issue is resolved as of 09:45UTC and we can see successful payments since then.

We will continue to monitor throughout the day, and have asked Amtrak to provide root cause, which we will share accordingly.

Thanks,

SilverRail Service Ops
Mar 26, 09:59 UTC
Investigating - Dear Partner,

We have identified an issue impacting Amtrak payments. Looking at our internal monitoring, we are seeing a 100% failure rate since 07:00UTC today. We have not received any confirmation from Amtrak but this does appear to be an issue at their side. We have logged a high priority ticket with them and will provide further updates as soon as more information becomes available.

Thanks,

SilverRail Service Ops
Mar 26, 09:24 UTC
Mar 25, 2026
SilverCore Monthly Production Maintenance
Completed - The maintenance window is now complete

The Release Schedule can be found at https://docs.silverrailtech.com/docs/silvercore-schedule

The Release Notes & Schema for this release can be found at https://docs.silverrailtech.com/docs/2-324
Mar 25, 00:41 UTC
In progress - The maintenance window will begin in 5 mins

The Release Schedule can be found at https://docs.silverrailtech.com/docs/silvercore-schedule

The Release Notes & Schema for this release can be found at https://docs.silverrailtech.com/docs/2-324
Mar 24, 23:55 UTC
Scheduled - This is a reminder about our upcoming regularly scheduled Production deployment.

When: Wednesday, March 25th, 00:01 - 01:01 UTC

Impact: Production environment will be down for up to 1 hour starting at 00:01 UTC

The Release Schedule can be found at https://docs.silverrailtech.com/docs/silvercore-schedule

The Release Notes & Schema for this release can be found at https://docs.silverrailtech.com/docs/2-324

Please review the release notes and verify that your general Shopping and Booking flows work with the latest schema.
Mar 18, 09:11 UTC
Mar 24, 2026
Linkonline Production Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:30 UTC
Scheduled - Dear Partner,

We would like to inform you that Linkonline will be undergoing a short maintenance tomorrow morning. We will make every effort to minimise disruption however you may experience some disturbances during the maintenance window.

Thanks for your understanding.

Thanks,

SilverRail Service Ops
Mar 23, 17:35 UTC
Mar 23, 2026
Production Incident - SJ Increased Response Times
Resolved - Dear Partner,

SJ have now confirmed that this issue is resolved, and our own monitoring confirms that response times have returned to normal. We will continue to monitor for any reoccurrence throughout the day.

Thanks,

SilverRail Service Ops
Mar 23, 08:43 UTC
Investigating - Dear Partner,

SJ have informed us of an incident on their Production system this morning. As a result, we are currently observing an increase in response times. Investigation is ongoing and we will share more information as soon as it becomes available.

Thanks,

SilverRail Service Ops
Mar 23, 08:27 UTC
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Production Incident - Renfe - Shopping Failures
Resolved - We are aware that there was a short spike of failures for Renfe between 11:06 and 11:28UTC. The error returned was "Supply channel 'RENFE' is temporarily unavailable. Please try again later."

Renfe have advised that the issue is now resolved and no failures have been observed since.
Mar 20, 11:06 UTC
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