Monitoring - Dear Partner,
Following successful testing, the fix for this issue has now been deployed to Production. We will monitor for any further issues before we consider this issue to be fully resolved.
We appreciate your patience and understanding whilst this issue has been ongoing.
Thanks,
SilverRail Service Ops
Jan 27, 2026 - 07:52 UTC
Following successful testing, the fix for this issue has now been deployed to Production. We will monitor for any further issues before we consider this issue to be fully resolved.
We appreciate your patience and understanding whilst this issue has been ongoing.
Thanks,
SilverRail Service Ops
Jan 27, 2026 - 07:52 UTC
Update - Dear Partner,
Testing of the fix remains ongoing, and as such the ETA for deployment into Production is TBC.
We will provide a further update once we have more information and/or an ETA to share.
Thanks,
SilverRail Service Ops
Jan 21, 2026 - 19:18 UTC
Testing of the fix remains ongoing, and as such the ETA for deployment into Production is TBC.
We will provide a further update once we have more information and/or an ETA to share.
Thanks,
SilverRail Service Ops
Jan 21, 2026 - 19:18 UTC
Identified - Dear Partner,
A fix for this issue has been developed and deployed into the Test environment and verification is underway. Assuming all tests pass without issue, we will look to deploy the fix into Production tomorrow evening. We will provide a further update, and ETA for the Production deployment, once testing is complete.
Thanks for your ongoing patience whilst we manage this issue.
SilverRail Service Ops
Jan 20, 2026 - 18:31 UTC
A fix for this issue has been developed and deployed into the Test environment and verification is underway. Assuming all tests pass without issue, we will look to deploy the fix into Production tomorrow evening. We will provide a further update, and ETA for the Production deployment, once testing is complete.
Thanks for your ongoing patience whilst we manage this issue.
SilverRail Service Ops
Jan 20, 2026 - 18:31 UTC
Investigating - Dear Partner,
Following the VR release on 14th January, we have identified an issue whereby Loyalty Card details are not being sent to SJ and VR. As a result, travellers will not earn loyalty points for their bookings.
We are actively working on a fix and aim to re-enable this feature in Production as soon as possible. We will share an update once the issue is resolved.
In the meantime, the following workarounds are available:
SJ: Travellers can contact SJ customer support within 90 days from the travel date, and the loyalty points will be added retrospectively
VR: Travellers who provide the correct email address associated with their loyalty card will still earn loyalty points
We apologise for this issue and will provide a further update as soon as possible.
Thanks,
SilverRail Service Ops
Jan 20, 2026 - 11:13 UTC
Following the VR release on 14th January, we have identified an issue whereby Loyalty Card details are not being sent to SJ and VR. As a result, travellers will not earn loyalty points for their bookings.
We are actively working on a fix and aim to re-enable this feature in Production as soon as possible. We will share an update once the issue is resolved.
In the meantime, the following workarounds are available:
SJ: Travellers can contact SJ customer support within 90 days from the travel date, and the loyalty points will be added retrospectively
VR: Travellers who provide the correct email address associated with their loyalty card will still earn loyalty points
We apologise for this issue and will provide a further update as soon as possible.
Thanks,
SilverRail Service Ops
Jan 20, 2026 - 11:13 UTC
About This Site
Welcome to the SilverRail Status Page, your one stop shop for key notifications on SilverCore, Search, Sweden and SilverAgent. This page will provide information and updates on Scheduled Maintenance for all SilverRail services.
Our Release Schedule can be accessed at any time here - https://docs.silverrailtech.com/docs/silvercore-schedule
Our Documentation Portal can be accessed at any time here - https://docs.silverrailtech.com
Any suggestions for improvements to this page can be submitted to SilverRail Service Ops at SilverRail Support silverrail.support@silverrailtech.com
All times listed on this site are in UTC unless otherwise noted.
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