All Systems Operational

About This Site

Welcome to the SilverRail Status Page, your one stop shop for key notifications on SilverCore, Search, Sweden and SilverAgent. This page will provide information and updates on Scheduled Maintenance for all SilverRail services.

Our Release Schedule can be accessed at any time here - https://docs.silverrailtech.com/docs/silvercore-schedule

Our Documentation Portal can be accessed at any time here - https://docs.silverrailtech.com

Any suggestions for improvements to this page can be submitted to SilverRail Service Ops at SilverRail Support silverrail.support@silverrailtech.com

All times listed on this site are in UTC unless otherwise noted.

Production - SilverCore ? Operational
90 days ago
99.98 % uptime
Today
SilverCore Operational
Renfe Operational
90 days ago
99.98 % uptime
Today
SNCF Operational
RDG Operational
AMTRAK Operational
VIA Operational
Sweden Operational
Production - Search Operational
90 days ago
100.0 % uptime
Today
CCJP Operational
IPTIS - LNER Operational
TCS File Operational
IPTIS - Evolvi Operational
90 days ago
100.0 % uptime
Today
IPTIS - Cubic Operational
90 days ago
100.0 % uptime
Today
IPTIS - OnTrack Operational
90 days ago
100.0 % uptime
Today
IPTIS - TTK Operational
90 days ago
100.0 % uptime
Today
SilverRail Journey Planner Operational
IPTIS Operational
Production - Sweden Operational
90 days ago
99.96 % uptime
Today
Linkonline Operational
90 days ago
99.93 % uptime
Today
International content (HERMES) Operational
API Operational
SE Production Release Operational
90 days ago
100.0 % uptime
Today
EURail - Renfe Operational
90 days ago
100.0 % uptime
Today
SilverAgent Operational
SilverAgent Operational
Test - Sweden Operational
A Environment Operational
R Environment Operational
Internal Components Operational
90 days ago
100.0 % uptime
Today
JIRA Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
Published Data Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SilverAgent - Production Updates Jul 17, 2025 00:00-01:00 UTC

Dear Partner,

Please note the following update which will be applied to SilverAgent (Production) as part of our July release - https://docs.silverrailtech.com/docs/silveragent-release-schedule

We will be implementing a password expiration policy, whereby users will be required to change their password every 90 days. This change is to help minimize unauthorized or malicious activities that could occur as the result of an unchanged or compromised password. If a user has not changed their password in the last 90 days, when they attempt to log in they will hit an error, prompting them to change their password. No further access will be possible until the password has been changed.

If you have any questions or concerns, please raise a JIRA as normal.

Thanks,

SilverRail Service Ops

Posted on Jun 20, 2025 - 12:51 UTC
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Completed - Dear Partner,

The new on-call number is now live.

Thanks,

SilverRail Service Ops

Jul 1, 06:59 UTC
Scheduled - Dear Partner,

We apologise for the short notice, however please be aware that one of our on-call phone numbers is due to be updated.

The existing number +441992352088 will be replaced by +441339721874, effective from 1st July. Please update the contact details on your side. All other numbers remain unchanged.

Thanks,

SilverRail Service Ops

Jun 30, 14:04 UTC
Jun 30, 2025
Completed - Dear Partner,

This maintenance completed as scheduled. Please raise any new issues via a JIRA as usual.

Thanks,

SilverRail Service Ops

Jun 30, 14:01 UTC
Scheduled - Dear Partner,

Amtrak have made us aware of a planned outage whilst they perform maintenance across their Production and STAGE (Test) environments. The outage will take place between 03:30 and 04:30 Eastern Time on 29th July.

If you observe any issues outside of this window, please raise a JIRA as usual.

Thanks,

SilverRail Service Ops

Jun 27, 18:09 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.