All Systems Operational

About This Site

Welcome to the SilverRail Status Page, your one stop shop for key notifications on SilverCore, Search, Sweden and SilverAgent. This page will provide information and updates on Scheduled Maintenance for all SilverRail services.

Our Release Schedule can be accessed at any time here - https://docs.silverrailtech.com/docs/silvercore-schedule

Our Documentation Portal can be accessed at any time here - https://docs.silverrailtech.com

Any suggestions for improvements to this page can be submitted to SilverRail Service Ops at SilverRail Support silverrail.support@silverrailtech.com

All times listed on this site are in UTC unless otherwise noted.

Uptime over the past 90 days. View historical uptime.
Production - SilverCore ? Operational
90 days ago
100.0 % uptime
Today
SilverCore Operational
Renfe Operational
90 days ago
100.0 % uptime
Today
SNCF Operational
RDG Operational
AMTRAK Operational
VIA Operational
Sweden Operational
Production - Search Operational
90 days ago
100.0 % uptime
Today
CCJP Operational
IPTIS - LNER Operational
TCS File Operational
IPTIS - Evolvi Operational
90 days ago
100.0 % uptime
Today
IPTIS - Cubic Operational
90 days ago
100.0 % uptime
Today
IPTIS - OnTrack Operational
90 days ago
100.0 % uptime
Today
IPTIS - TTK Operational
90 days ago
100.0 % uptime
Today
SilverRail Journey Planner Operational
IPTIS Operational
Production - Sweden Operational
90 days ago
100.0 % uptime
Today
Linkonline Operational
90 days ago
100.0 % uptime
Today
International content (HERMES) Operational
API Operational
SE Production Release Operational
90 days ago
100.0 % uptime
Today
EURail - Renfe Operational
90 days ago
100.0 % uptime
Today
SilverAgent Operational
SilverAgent Operational
Test - Sweden Operational
A Environment Operational
R Environment Operational
Internal Components Operational
90 days ago
100.0 % uptime
Today
JIRA Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
Published Data Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Test Maintenance - Samtrafiken
Completed - Dear Partner,

The Samtrafiken maintenance completed earlier than expected, at around 12:30 CEST, and no issues have been observed since.

Have a lovely weekend!

Thanks,

SilverRail Service Ops
Oct 24, 16:50 UTC
Scheduled - Dear Partner,

Samtrafiken have advised us that they will be conducting some performance testing in their "Prelive" environment throughout today. As a result of this work there is a possibility of disturbance in our A and R Test environments up until 18:00CET.

We apologise for the short notice and any disturbance caused by this work.

Thanks,

Chris
Oct 24, 09:21 UTC
Oct 23, 2025

No incidents reported.

Oct 22, 2025
Production Maintenance
Completed - Dear Partner,

This maintenance has completed as scheduled and all functionality is now back up and running.

If you observe any issues from now, please raise them via the usual means.

Thanks,

SilverRail Service Ops
Oct 22, 06:30 UTC
Scheduled - Dear Partner,

We will be performing scheduled maintenance between 06:00 and 08:00 CEST on 22nd October. During this time, API and LinkOnline services will be unavailable.

Please also note that between 06:00 and 13:00 CEST, refunds and changes on existing orders will not be possible.

In addition, any price quotes which are generated before the maintenance window begins at 06:00 CEST will expire and need to be regenerated after 08:00 CEST

We will, as always, work to ensure the impact is kept to a minimum and we apologise for any disturbance caused by this work.

Thanks

SilverRail Service Ops
Oct 21, 14:42 UTC
Oct 21, 2025
Production Incident - Sweden - Shopping & Booking Failures
Resolved - Dear Partner,

Following a period of monitoring during which no further issues were observed we now consider this incident to be resolved.

If you do see any further issues, please raise a JIRA as normal.

Thanks,

SilverRail Service Ops
Oct 21, 10:45 UTC
Monitoring - Dear Partner,

The issue now appears to be resolved and we are monitoring traffic closely.

Assuming no further issues are observed, we will provide a final update shortly.

Thanks,

SilverRail Service Ops
Oct 21, 09:33 UTC
Investigating - Dear Partner,

We are aware of an ongoing incident impacting the Swedish supply channel, which is resulting in a significantly increased volume of errors. Investigation is ongoing as a Priority 1 and we will provide further information on impact and resolution as soon as it becomes available.

We apologise for any disturbance caused by this issue.

Thanks,

SilverRail Service Ops
Oct 21, 09:13 UTC
Production Incident - Increased Errors & Decreased Sales
Resolved - Dear Partner,

Following a period of monitoring during which no further issues were observed we now consider this incident to be resolved.

If you do see any further issues, please report them via the usual channels.

Thanks,

SilverRail Service Ops
Oct 21, 10:44 UTC
Monitoring - Dear Partner,

The issue now appears to be resolved and we are monitoring traffic closely.

Assuming no further issues are observed, we will provide a final update shortly.

Thanks,

SilverRail Service Ops
Oct 21, 09:34 UTC
Investigating - Dear Partner,

We are aware of an ongoing incident which is resulting in a significantly increased volume of errors and a reduction in successful sales.

Investigation is ongoing as a Priority 1 and we will provide further information on impact and resolution as soon as it becomes available.
We apologise for any disturbance caused by this issue.

Thanks,

SilverRail Service Ops
Oct 21, 09:19 UTC
Oct 20, 2025
Production Incident - Amtrak - Shop and Book Failures
Resolved - Dear Partner,

Amtrak have now confirmed that the issues are resolved from their side, and we have observed a reduction in errors. We will continue to monitor closely, however if you see any further issues please raise a JIRA as normal.

Thanks,

SilverRail Service Ops
Oct 20, 20:11 UTC
Investigating - Dear Partner,

We are currently observing an increased volume of "SC00016 - Supply channel Amtrak is temporarily unavailable. Please try again later" errors. We are aware that Amtrak are actively working on some issues at their end, following the wider AWS issues which have caused widespread disruption today.

We will provide further information as soon as we have an update from Amtrak.

Thanks,

SilverRail Service Ops
Oct 20, 18:43 UTC
Oct 19, 2025
Amtrak Production Maintenance
Completed - Dear Partner,

Amtrak have c confirmed that this maintenance completed as scheduled, and they have now entered a period of hypercare.

If you observe any issues, please raise a JIRA as normal.

Thanks,

SilverRail Service Ops
Oct 19, 11:44 UTC
Scheduled - Dear Partner,

Amtrak have confirmed that the Production maintenance which was planned for 5th October has been rescheduled for 19th October. The window will run from 03:00 - 06:00 Eastern Time, with a contingency for this to be extended to 10:00 EST in the event of any unexpected issues.

Please expect a disruption to service during this window. Any issues seen in the US Market outside of this window should be raised via JIRA as normal.

Thanks,

SilverRail Service Ops
Oct 17, 21:17 UTC
Oct 18, 2025

No incidents reported.

Oct 17, 2025
Production - SilverAgent Updates
Completed - Dear Partner,

The access issues which were impacting some users have now been resolved.

If you see any further issues or have any feedback then please raise a JIRA as normal.

Thanks,

SilverRail Service Ops
Oct 17, 21:13 UTC
Update - Dear Partner,

We have been informed that some users are having intermittent issues accessing SilverAgent following yesterday's changes. On investigation, we have found that those having issues are using the URL - https://silver-agent.com/silveragent/main

Please ask all SilverAgent users to update to https://silver-agent.com/

Thanks,

SilverRail Service Ops
Oct 14, 12:34 UTC
Verifying - Dear Partner,

This change completed as scheduled, however some customers have been experiencing issues since it went live. We are investigating these as a priority and will provide further updates as soon as they are available.

If you do identify any issues, please raise a JIRA as normal.

Thanks,

SilverRail Service Ops
Oct 13, 11:04 UTC
Update - Dear Partner,

This change was not deployed yesterday as planned, and therefore a decision has been taken to delay until Monday. We will confirm exact timings as soon as we have them.

Thanks,

SilverRail Service Ops
Oct 10, 16:00 UTC
Scheduled - Dear Partner,

Last month we let you know that we were making some changes to SilverAgent in the CTE environments. We will be moving those changes into Production as part of the regular SA release on Thursday October 9th.

The URL will remain the same and you can continue to access with your existing username and password.

You will notice some minor cosmetic and functional changes, but no existing functionalities have been removed.

If you do have any questions or feedback about any of the changes, then please raise a JIRA.

Thanks for your understanding.

SilverRail Service Ops
Oct 3, 19:01 UTC
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Production Maintenance - Feature Release
Completed - Dear Partner,

This release completed as scheduled, and no issues have been observed since.

Thank you for your understanding.

Thanks,

SilverRail Service Ops
Oct 14, 08:52 UTC
Scheduled - Dear Partner,

Per our Release Notes, we will be performing maintenance between 05:00-07:00 CEST on 14th October.

We are working to keep the window and its impact to a minimum, however there is a risk of disturbance whilst this work is ongoing.

We apologise in advance for any disturbance caused by this.

Thanks,

SilverRail Service Ops
Oct 13, 12:19 UTC
Oct 13, 2025
A-Environment Maintenance
Completed - Dear Partner,

The maintenance is now complete.

Thanks,

SilverRail Service Ops
Oct 13, 13:20 UTC
Scheduled - Dear Partner,

Per our Release Notes, between 14:00 and 15:00 CEST today we will be performing maintenance in the A-Environment. We expect the impact of this maintenance to be minimal.

Thanks,

SilverRail Service Ops
Oct 13, 11:05 UTC
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